Order processing is the period between successful order submission and the shipment being handed over to the carrier. This stage may include payment verification, inventory confirmation, product preparation, packing, and the creation of shipping documents.

Processing times can vary depending on the product, available stock, order volume, and other fulfillment requirements. Please refer to any processing information shown on the relevant product page or communicated in connection with your order.

Orders containing multiple products may require different preparation steps, particularly when they combine decorative wood pieces, framed artwork, brass accessories, and fragile glass items.

If additional information is needed to process your purchase, we may contact you using the email address supplied at checkout. Please monitor your inbox for relevant order communications.

Available shipping methods and relevant delivery estimates depend on your destination, the products in your order, and the services offered for that shipment.

Where a shipping estimate is displayed at checkout, it represents the information available for the selected shipping option. Unless clearly stated otherwise, carrier transit estimates do not necessarily include order preparation time.

Delivery schedules may be affected by carrier operations, public holidays, peak shopping periods, customs procedures, weather, transportation interruptions, or other circumstances that may be outside our immediate control.

We aim to communicate relevant delivery information clearly. However, dates presented as estimates should not be treated as guaranteed arrival dates unless expressly identified as guaranteed under the applicable service.

If you are purchasing home decor for a wedding, celebration, housewarming, or other time-sensitive occasion, please contact us before ordering to discuss the available delivery information.

Shipping costs may vary according to your delivery address, the size and weight of your parcel, the selected shipping service, and the contents of your order.

Charges associated with the shipping options offered for your order will be presented during checkout before payment is completed.

Large decorative items, fragile glass products, and products requiring special protective packaging may have different shipping considerations from smaller decorative accessories.

If a particular item cannot be shipped using the usual available options, we may contact you to explain the situation and discuss available alternatives before proceeding where additional approval is necessary.

Any promotional shipping offer is subject to its stated eligibility requirements and the terms displayed when the offer is made.

Shipping availability depends on the destinations supported by our current checkout and fulfillment configuration. Customers can check whether delivery is available to their address by entering their destination during checkout.

Some products or delivery methods may be restricted in certain regions because of transportation requirements, product characteristics, carrier limitations, or applicable regulations.

For international destinations, available shipping options may differ from those offered for domestic deliveries. Please review the information displayed for your address before completing payment.

If your destination is unavailable at checkout, contact our team to ask whether another supported shipping arrangement may be possible. We cannot guarantee service to destinations that are not supported.

After an order is successfully submitted, a confirmation email will normally be generated using the contact information provided at checkout.

This confirmation may include the products ordered, selected variations, delivery details, and payment summary. We recommend retaining the confirmation for reference.

When your shipment is dispatched, shipping information may be sent through an automated notification or another customer communication.

If you cannot locate your order confirmation, please check your spam or promotions folder and ensure that the email address entered at checkout was correct.

You may contact us with your order information if you need assistance locating a purchase.

Where tracking is available, the shipment notification may include a tracking number or a link to the carrier's tracking service.

Tracking updates are provided by the shipping carrier and may not appear immediately after a label is created. It is possible for a shipment to be in preparation or awaiting its first carrier scan before visible movement appears.

During transportation, tracking records may include several stages such as acceptance, sorting, transit, customs review, arrival at a local delivery facility, or final delivery.

Some shipping services may use more than one carrier during the journey, particularly when a parcel transfers to a local delivery partner.

For cross-border shipments, parcels may be subject to customs inspection, import procedures, taxes, duties, or destination-specific processing requirements.

Depending on the destination and the delivery arrangement disclosed at checkout, additional import-related charges may apply. Any allocation of responsibility for those charges must follow the information provided at purchase and applicable law.

Customs clearance requirements vary between countries, and local authorities or carriers may request additional documentation or information from the recipient.

Customs processing may increase delivery time beyond an initial carrier estimate. Such delays are not always predictable, although applicable statutory delivery rights continue to apply.

Customers should ensure that the delivery information supplied is complete and accurate, including any details legally required for delivery to their destination.

Please carefully review your shipping address before placing an order. The recipient's name, street address, apartment or unit number, city, postal code, country, and contact information should be accurate.

If you discover an address mistake after completing checkout, contact us immediately at sales@veylunestudio.store with the corrected details and your order number.

We will review whether an update can be made. Once a parcel has been dispatched, the ability to change its destination may depend on the carrier's procedures and the shipment's current status.

Incomplete or incorrect addresses can result in delivery delays, return-to-sender events, or additional carrier handling requirements. Any resulting fees or remedies will be assessed according to the circumstances and applicable law.

An order containing several items may sometimes be prepared or shipped in more than one package due to product dimensions, fragile materials, availability, or fulfillment requirements.

For example, large wooden wall shelves may require different packaging from compact brass trays, textile wall hangings, or delicate glass accessories.

If an order is divided into multiple shipments, the packages may travel through different logistics stages and arrive on different dates.

Receiving only part of an order does not always indicate that an item is missing. Please review the shipment notifications associated with your order and contact us if the delivery information does not explain the discrepancy.

Although delivery services generally follow planned routes and schedules, unexpected interruptions may occasionally occur.

Potential causes include severe weather, transportation congestion, customs procedures, local holidays, incorrect address information, operational disruptions, or unusually high parcel volumes.

If your parcel is delayed, we recommend reviewing the latest carrier tracking information first. If the shipment appears significantly overdue or has stopped progressing, contact our team with your order number.

We will review the available shipment information and, where appropriate, communicate with the relevant service provider to investigate the delivery status.

Delivery issues will be handled in accordance with applicable law, including any legally required remedies or delivery time obligations.

A delivery attempt may be unsuccessful if the carrier cannot access the destination, the address is incomplete, a signature is required, or the recipient is unavailable.

Depending on the carrier's service, the parcel may be held for another delivery attempt, transferred to a collection location, or returned through the shipping network.

If tracking indicates that a delivery attempt has failed, please follow any instructions provided by the carrier and contact us if additional assistance is needed.

If a package is returned to the sender, we will review the reason for return and discuss the available resolution, including any applicable reshipment or refund options.

Any additional charges will depend on the circumstances, the terms disclosed to the customer, and applicable consumer protection laws.

If tracking states that your parcel has been delivered but you cannot locate it, please review the carrier's delivery details and check any safe delivery locations associated with your address.

Depending on your residence, possible locations may include a parcel locker, reception desk, building mailroom, or another delivery point recorded by the carrier.

If the parcel is still missing, please contact us with your order number and the available tracking details. We can review the shipping information and help assess whether a carrier investigation is appropriate.

We will assess the circumstances, available evidence, and relevant consumer laws when determining the appropriate next steps. A tracking status alone does not override mandatory customer rights.

Some products within our collections feature delicate components, including decorative glass, mirrors, ornate metal accents, textured artwork, and ceramic or other breakable materials where specified.

If your parcel arrives with visible exterior damage, please handle it carefully and document the condition where practical. If the product itself is damaged, contact our support team promptly.

When reporting damage, the following information can help us review the issue:

• Your order number and the name of the affected product.
• Clear photographs showing the damaged area.
• Photographs of the external packaging and protective materials, where available.
• A short explanation of the condition in which the parcel arrived.

We recommend retaining the original packaging while the issue is being reviewed, especially for fragile items that may require special handling.

Depending on the circumstances, appropriate remedies may include a replacement, refund, or another legally available resolution under our Returns & Refunds Policy and applicable consumer law.

If you have any questions about shipping availability, delivery information, an existing order, or a shipment that requires assistance, our customer support team is available through email.

For an existing order, please provide the order number, the email address used at checkout, and a brief explanation of your concern. For delivery-related issues, include the tracking number if one has been issued.

If you are considering purchasing a fragile or oversized decorative item and need clarification about delivery options, we recommend contacting us before placing your order.

This Shipping Policy may be updated when our operational processes, delivery services, or applicable legal requirements change. Material changes affecting existing orders will be handled in accordance with the terms of purchase and applicable law.