Returns
& Refunds

Our Approach to Returns

At Veylunestudio, we offer French vintage-inspired home accessories, decorative wall art, wooden and brass storage pieces, ornamental mirrors, clocks, candle holders, and lighting.

We understand that selecting home decor often involves careful consideration of dimensions, colors, materials, and compatibility with an existing interior.

Our return process is intended to provide clear steps for customers who need assistance with an eligible return, damaged item, incorrect shipment, or other purchase-related issue.

All returns and refunds are subject to the policy conditions applicable to the purchase and any mandatory consumer protection rights. Nothing in this policy is intended to exclude statutory remedies that cannot legally be limited.

Return Request Window

Customers seeking a return because an item is no longer wanted or does not suit their preferences must submit the request within the return period stated for their purchase.

Requests relating to defective, incorrect, unsafe, or misdescribed goods may be governed by different legal requirements. Any applicable statutory rights continue to apply regardless of the voluntary return window stated above.

We recommend contacting our team before sending any product back so that the correct return procedure can be confirmed.

Condition of Returned Products

For ordinary change-of-mind returns, eligibility may depend on the product being returned in the condition required by the published return rules, including any applicable requirements for original accessories and protective packaging.

Decorative mirrors, glass lamps, frames, candle holders, and other delicate pieces should be packed carefully to avoid unnecessary damage during return transportation.

Where an item contains multiple parts, such as mounting accessories, decorative hardware, detachable components, or included fittings, please review the instructions provided by our team before returning the item.

Items returned because of a defect or other legally protected reason will be handled under the applicable statutory requirements rather than automatically being treated as ordinary change-of-mind returns.

Return Address & Shipping Costs

Please contact customer support before returning an item. The correct return destination may depend on the product and the circumstances of the return.

We recommend using an appropriate shipping service and retaining proof of shipment when returning an item. For fragile products, suitable protective packaging is especially important.

Do not send an item to the address printed on its original shipping label unless our team confirms that it is the correct returns destination.

Refund Approval & Payment Method

Once a return or refund request has been reviewed, we will communicate the applicable decision and any additional steps required.

Where a refund is approved, it is generally processed using the original payment method unless another lawful arrangement has been agreed upon.

The time required for funds to appear may depend on the payment processor, issuing bank, transaction type, and relevant refund requirements.

If a refund has been confirmed but does not appear within the expected timeframe, please contact us with your order number so the status can be reviewed.

What If My Item Arrives Damaged?

Some items in our collection feature fragile or decorative materials, including glass, mirrors, brass ornaments, framed wall art, and detailed wooden structures.

If your item arrives broken, damaged, defective, or materially different from its description, contact us promptly.

To help our team review the situation, please provide:

• Your order number and the email used at checkout.
• The name of the affected product.
• Clear photographs showing the problem.
• Photographs of damaged packaging, where available.
• A brief description of the issue.

We may ask you to retain the original packaging while an investigation is conducted. Where an item is defective or otherwise fails to meet applicable legal requirements, we will consider the remedies required by relevant consumer law, which may include repair, replacement, refund, or another available remedy.

Wrong Product or Incomplete Order

If you receive a product or variation that differs from what you ordered, please contact us with the order details and photographs of the received merchandise.

For orders containing multiple items, packages may sometimes be sent separately. Please check any available shipping notifications before reporting an item as missing.

We will review the fulfillment records, shipment information, and your report to determine the appropriate resolution.

Customers will not be required to waive mandatory rights relating to incorrectly supplied or missing goods.

Product Exchanges

If you would prefer a different color, variation, or product, please contact us to ask about the options available for your purchase.

Exchange availability depends on stock, product eligibility, the order circumstances, and applicable return rules.

For example, if a decorative wall accessory does not fit the intended space, an alternative size or design may be considered where available.

Any difference in product price, shipping cost, or applicable charges will be explained before a voluntary exchange is arranged.

Where an exchange is required as a statutory remedy for a defective product, the applicable consumer protection rules will govern the process.

Changes & Cancellation Requests

If you wish to cancel or modify an order, please contact us as soon as possible with your order number.

Once a purchase has entered fulfillment or has been dispatched, the available cancellation options may be different from those available before shipping.

Customers who have statutory cancellation or withdrawal rights may exercise them in accordance with the requirements of the law applicable to their purchase.

We will review each cancellation request and communicate the available next steps, including any appropriate refund or return process.

Fragile & Decorative Items

Several of our products require careful handling because of their materials or construction. These include decorative glass lighting, mirrors, framed artwork, ornate brass accessories, and delicate textile hangings.

Please retain any protective packaging until you have inspected your purchase and are satisfied that it has arrived as expected.

Minor variations in natural wood grain, metal patina, textile weave, or photographic color reproduction may be normal characteristics of a product, but they do not excuse material inaccuracies, defects, or failures to meet applicable consumer standards.

Any item designated as non-returnable for voluntary returns must be clearly identified before purchase, and such a designation cannot override mandatory consumer rights.

International Orders & Cross-Border Returns

International returns can involve additional logistics considerations, including carrier restrictions, customs declarations, handling requirements, and transportation of fragile goods.

If you are requesting a return from outside the return destination country, contact our team before arranging shipment.

We will provide applicable instructions and clarify the shipping responsibilities associated with your eligible request.

Customs duties, import taxes, and other charges will be handled according to the terms disclosed at purchase and the relevant legal requirements. Not all third-party charges can necessarily be recovered through a merchant refund.

Statutory Consumer Protection

This policy is intended to explain our return and refund procedures and should be read alongside the rights provided by applicable consumer laws.

Customers in certain jurisdictions may have rights to cancel qualifying distance purchases, obtain remedies for defective goods, or receive refunds within legally prescribed periods.

These rights may differ according to the destination, the nature of the product, and the circumstances of the purchase.

If a provision of this policy conflicts with a mandatory consumer protection requirement, the relevant legal requirement will prevail.