Frequently Asked Questions

Shopping at Veylunestudio is simple. Browse our collections, select the product and any available options, and add your selection to your shopping cart. Once you have chosen your favorite pieces, proceed to checkout and enter your delivery and payment details.

Before completing your purchase, please review the product measurements, selected variation, quantity, and shipping address. Once your order has been submitted, an order confirmation will normally be sent to the email address provided at checkout.

If you need to change a product option, quantity, or delivery address, please email us as soon as possible at sales@veylunestudio.store with your order number.

We will review whether your request can be accommodated. Once an order has entered fulfillment or has been handed to the shipping carrier, changes may no longer be possible. Cancellation and refund rights remain subject to our published policies and applicable consumer protection laws.

The payment methods currently available for your location are displayed during checkout. Availability may depend on your country, currency, and the payment services enabled on our storefront.

Please complete payments only through the secure checkout process provided on our website. If you experience a payment error, check your billing information or contact us before attempting repeated transactions.

Our store focuses on French vintage-inspired home decor, with pieces designed to add warmth, artistic detail, and traditional European character to everyday living spaces.

Our collections include wooden and brass wall hooks, cup and plate display racks, decorative wall shelves, Victorian-inspired artwork, tassel wall hangings, vintage mirrors, decorative clocks, ornate trays, candle holders, table lamps, and selected bathroom accessories.

Whether you are creating a romantic bedroom, a cozy French country kitchen, or a curated gallery wall, our collections are intended to help you find decorative details that complement your personal style.

Many products in our collections are designed in an antique or vintage-inspired style rather than being authenticated historical antiques. Terms such as French vintage, Victorian-inspired, and antique-style generally describe the product's aesthetic.

Unless an individual product listing specifically states that an item is an authentic antique, it should not be assumed to be a historical or previously owned collectible.

Material composition may vary between products. Some items may feature brass components, while others may use brass-colored finishes or decorative metal accents.

Please refer to the material details on the individual product page to confirm whether a particular item is described as solid brass, brass-accented, or finished in a brass tone. If the information is unclear, contact us before purchasing and we will help clarify the available specifications.

We aim to present our products accurately. However, color and finish can appear slightly different depending on your screen settings, room lighting, viewing angle, and individual material characteristics.

Natural wooden grain, woven textures, metallic reflections, and handcrafted-looking decorative surfaces may show subtle variations. These characteristics often contribute to the distinctive visual appeal of vintage-inspired interiors.

If an item arrives materially different from its description or is defective, please contact us so we can review the issue under our returns policy and applicable law.

Product measurements and available size options should be checked on the individual product page. We recommend comparing the listed dimensions with the space where you plan to display or install the item.

For wall shelves, coat hooks, mirrors, decorative paintings, and fireplace accessories, consider the overall width, height, depth, and surrounding clearance. Measurements are especially important when combining multiple items into a decorative gallery wall.

If you cannot find a measurement you need, email us with the product name or link before ordering.

Included mounting accessories may vary depending on the product. Please check the individual listing or packaging information to determine what is provided.

Different wall surfaces, such as brick, concrete, plasterboard, or timber, may require different anchors and fasteners. Select suitable installation hardware based on your wall type and the item's weight and intended load.

If the installation involves a heavy item or you are uncertain about the mounting requirements, we recommend seeking assistance from a qualified professional.

The appropriate weight capacity depends on the product structure, mounting hardware, wall material, and installation method. Decorative hooks and shelves should never be assumed to support heavy loads unless a rated capacity is specifically provided.

For safety, avoid hanging unusually heavy objects or placing excessive weight on display shelves. Always distribute weight appropriately and ensure the installation is secure before regular use.

Shipping times depend on your delivery destination, available shipping method, product availability, and carrier conditions. Any applicable delivery estimates are provided through the product information, checkout process, or our Shipping Policy.

Please remember that order processing and shipping transit are separate stages. An estimated transit time does not necessarily include the time required to prepare and dispatch your items.

For purchases needed by a particular date, contact us before ordering so we can discuss the available information.

Shipping charges may vary according to destination, package characteristics, order contents, and the shipping options available to your address.

Any applicable shipping cost will be displayed at checkout before you complete your purchase. Please review the final order total before submitting payment.

If tracking is available for your shipment, the relevant tracking information will normally be provided when the parcel is dispatched or becomes available from the carrier.

Tracking information may take some time to appear in the carrier's system after a shipping label is created. If the tracking status has not changed for an extended period, contact our customer service team with your order number.

We understand that fragile home accessories require careful handling. If your order arrives damaged, please email sales@veylunestudio.store promptly with your order number and clear photographs of the item and packaging where possible.

Photographs can help us understand the condition of the shipment and assess an appropriate resolution. Please retain the packaging while your request is being reviewed, especially for mirrors, glass products, lamps, and delicate decorative pieces.

We will review the issue in accordance with our Returns & Refunds Policy and any applicable consumer rights.

We recommend checking product dimensions, material details, and finish options before ordering. If an item does not meet your expectations, please review our current Returns & Refunds Policy for eligibility, applicable conditions, and instructions.

Different legal rights or conditions may apply depending on your location and the reason for the return. We encourage you to contact our team before sending an item back so we can provide the appropriate instructions.

If the item received is different from what you ordered, please contact us with your order number and photographs showing the product and any relevant labels.

We will review the discrepancy and help determine the appropriate next steps. Your rights regarding incorrect or misdescribed goods remain protected under applicable consumer law.

For most decorative wooden and brass-finished surfaces, regular gentle dusting with a soft, dry cloth is a good starting point. Avoid abrasive sponges, strong chemical cleaners, and prolonged contact with standing water.

Different metals and protective finishes require different cleaning products. Do not use brass polish unless it is appropriate for the exact product material and finish. Natural wood should also be protected from excessive moisture and extreme temperature changes.

Suitability depends on the individual product's design, materials, and intended use. Only use real candles when the specific candle holder is designed for them, and ensure the candle size is compatible.

Always place burning candles on stable, heat-resistant surfaces, keep them away from fabrics and other flammable materials, and never leave flames unattended. Decorative fabric fireplace screens should not be used near active fires unless expressly rated for that purpose.

Before purchasing, please check the product listing for voltage, plug type, light bulb compatibility, dimensions, and any other electrical specifications.

Electrical requirements vary between countries. A plug adapter does not necessarily convert voltage, so compatibility should always be confirmed. Use the lamp only as instructed and seek qualified electrical assistance when needed.