Track Your
Order
From a carefully chosen home accessory to its arrival at your doorstep, we want you to feel informed throughout your order journey.
Check your Shopify order status or send our team a tracking inquiry using the form below.
Request an Order Update
Enter your order number and the email address used during checkout. Our team can use these details to locate your purchase and review available shipment information.
This form sends an inquiry to customer support. It does not provide an instant carrier tracking result. Please do not enter payment card numbers or passwords.
View Your Order Status
Your order confirmation or shipping notification may include a direct link to Shopify's order status page, where available updates are displayed.
Open the email you received after checkout and select the link to view your order details or status.
Once tracking information is available, your shipment email may include a tracking number or carrier link.
If you have access to a Shopify customer account, you can view eligible orders and their associated fulfillment information.
For privacy and security, Shopify may request email or phone verification before displaying additional order details.
What Does My Order Status Mean?
Shipping information may pass through several stages. The exact wording and availability of updates depend on the carrier and the fulfillment stage.
Order Confirmed
Your order has been received. Payment and order information may be reviewed before fulfillment begins.
Preparing Your Order
Your items are being prepared for dispatch. The process may include stock verification, packaging, and fulfillment arrangements.
Shipment Created
A label or tracking number may have been generated. Carrier movement may not yet appear until the package is scanned.
In Transit
Your shipment is traveling through the delivery network. Multiple sorting or transfer updates may be recorded.
Out for Delivery
The carrier has indicated that your parcel is scheduled for a local delivery attempt, subject to operational conditions.
Delivered
The carrier has recorded delivery. If you cannot locate your parcel, review the delivery details and contact us if assistance is needed.
Special Pieces Deserve Thoughtful Handling
Our collections include decorative mirrors, ornate glass lamps, brass accessories, framed wall art, wooden shelves, and delicate textile details.
Depending on the product, an order may require particular packaging or preparation to help protect decorative surfaces during transit.
- Review product dimensions before purchasing.
- Check shipping notifications for relevant tracking information.
- Inspect fragile products carefully after delivery.
- Keep original packaging if an item arrives damaged.
Common Tracking Questions
Helpful answers for delivery situations that customers may encounter.
Why is my tracking number not working?
Tracking information may take some time to appear after the shipping label is created. The carrier might not have completed its initial scan. If the number remains invalid beyond a reasonable period, contact us so we can review the details.
Why has my package stopped updating?
Carrier systems do not necessarily record every movement. A gap between scans can occur during transportation, sorting, customs review, or transfer to a local delivery partner. Contact us if the shipment appears unusually delayed.
Can I change my delivery address?
Please contact our team as soon as you notice an incorrect address. Changes may be possible before dispatch, but once a parcel is in transit, available options depend on the carrier and current shipment status.
What if my order arrives in separate packages?
Some purchases may be shipped in multiple packages due to product size, material, inventory availability, or fulfillment requirements. Separate parcels can arrive at different times and may have individual tracking numbers.
Will international orders go through customs?
Cross-border deliveries may be subject to customs procedures, inspections, import charges, or local delivery requirements. The timing and applicable charges depend on the destination and the arrangement disclosed for your order.
What if tracking shows delivered but nothing arrived?
Review the carrier's delivery information and check any building reception, parcel locker, mailroom, or safe location associated with your address. If the parcel remains missing, contact our team with your order details.
What should I do if a delivery attempt fails?
Check whether the carrier has provided instructions for redelivery or collection at a local facility. Contact us if you need help understanding the tracking status or the parcel appears to be returning to the sender.
What if my item arrives damaged?
Please photograph the affected product and any visible packaging damage, then contact our support team promptly. Keep the original packaging while the situation is reviewed, particularly for glass, mirrors, and other fragile accessories.
How We Can Help
For a tracking inquiry, the following information can help us review your request.
Find Your Order
Locate the order number in your confirmation email.
Provide Your Email
Use the email address associated with the original purchase.
Explain the Issue
Let us know whether your concern involves tracking, delay, damage, or delivery.
Contact Our Team
Submit the inquiry form or email our customer service address.
Still Need an Update?
Our customer service team can help review order and shipment inquiries. Please include your order number and the email address used during checkout so we can identify the correct purchase.
For general delivery terms, please also review our Shipping Policy.