Terms of Service

Overview & Scope of These Terms

Throughout these Terms, "Veylunestudio," "we," "us," and "our" refer to the operator of this online store. "You" and "your" refer to website visitors, customers, and individuals using our services.

Our store is hosted on Shopify, which provides the commerce infrastructure used to display merchandise, manage shopping carts, and facilitate online transactions. Your purchase from Veylunestudio is a transaction with the store operator, not a purchase directly from Shopify.

These Terms apply to your use of our storefront, including product browsing, order submission, customer communications, and related services. Additional policies, including our Shipping Policy, Returns & Refunds Policy, and Privacy Policy, may apply to particular activities.

Where a mandatory consumer protection law grants you rights that cannot legally be excluded or restricted, those rights take precedence over any conflicting provision in these Terms.

Eligibility & Customer Accounts

By making a purchase, you represent that you have the legal capacity to enter into a purchase agreement under the laws applicable to you or that you have obtained any necessary authorization.

If customer accounts are available, you are responsible for maintaining the confidentiality of your login credentials and for providing accurate account information. You should promptly notify us if you believe an account has been accessed without authorization.

You agree to supply accurate contact, delivery, and payment-related information when placing an order. Inaccurate or incomplete information may prevent us from processing an order or arranging delivery.

We may restrict accounts or transactions where reasonably necessary to address suspected fraud, misuse, security concerns, or violations of applicable law, subject to your legal rights.

Products, Materials & Descriptions

Veylunestudio offers a curated selection of vintage-inspired decorative home products. Our collections may include wooden wall racks, brass-style hooks, ornamental mirrors, wall paintings, woven hangings, decorative clocks, trays, candle holders, fireplace accents, and glass lighting.

We aim to describe our products clearly and provide helpful images, dimensions, material information, and available variations. However, minor differences can occur because of display settings, lighting conditions, production methods, and the characteristics of individual materials.

• Wood: Natural grain patterns, shades, and surface textures may differ between individual pieces.
• Brass and metallic finishes: The appearance of the surface may vary with lighting, finish, and normal handling. The exact material should be confirmed in the individual product description.
• Glass and crystal components: Reflections, transparency, and visible details may vary depending on viewing angles and surrounding light.
• Woven textiles: Slight variations in weave, tassel arrangement, and fabric appearance may occur.
• Decorative artwork: Color reproduction and texture may differ slightly between photographs and physical products.

Such variations do not automatically indicate a defect. This provision does not limit your rights where an item is faulty, materially misdescribed, or otherwise fails to meet applicable legal requirements.

Please review each product's specific dimensions, options, and specifications before purchasing. Decorative accessories, electrical products, and wall-mounted pieces may have different usage requirements.

Product Availability & Pricing

All products are subject to availability. Displaying an item on our website does not guarantee that it will remain available or that a particular variation can always be supplied.

Prices are displayed in the currency shown on our storefront or at checkout. Depending on your location and selected payment method, your payment provider may apply currency conversion rates or separate processing fees.

We may update product prices, descriptions, collections, and promotional offers from time to time. Changes normally apply to future purchases rather than orders that have already been accepted, except where adjustments are agreed upon or legally permitted.

If an obvious pricing or listing error affects your order, we may contact you to explain the issue and offer available options, including cancellation and a refund of any payment collected, as applicable.

Discounts, promotions, and coupon codes may be subject to stated eligibility criteria, expiration dates, exclusions, or limits on combinations with other offers.

Order Placement & Acceptance

Adding an item to your shopping cart does not reserve inventory or establish a completed purchase. An order is submitted when you complete checkout and provide the required payment and delivery information.

An automated order acknowledgment confirms that your order details have been received. It does not necessarily mean that the order has completed all payment, inventory, security, or fulfillment checks.

Order acceptance occurs when we confirm acceptance or begin fulfillment, subject to applicable law. We may contact you where additional information is required or where an item cannot be supplied as ordered.

We may decline or cancel an order for legitimate reasons, including unavailable inventory, payment authorization failure, suspected fraud, prohibited transactions, or material listing errors. Where payment has already been captured for an order that we cancel, we will arrange an appropriate refund.

Please carefully review the selected quantity, color, size, product variation, and shipping address before completing checkout.

Payments, Billing & Taxes

Available payment methods are displayed during checkout and may vary by customer location. Payments are processed through the payment services available on our storefront.

By submitting an order, you confirm that you are authorized to use your selected payment method and that the billing details provided are accurate.

Applicable sales taxes, VAT, shipping fees, and other charges will be displayed or calculated during checkout where supported and required.

For international purchases, customs duties, import taxes, or carrier handling charges may apply depending on the destination and shipping arrangement. Responsibility for such charges should be determined by the terms disclosed at checkout, our Shipping Policy, and applicable law.

Payment authorization does not itself guarantee product availability. In the event of a payment or order-processing problem, we may contact you before continuing fulfillment.

Shipping, Processing & Delivery

We aim to provide clear information about order processing and shipping options. Estimated delivery times, available shipping methods, charges, restrictions, and relevant destination information should be reviewed on our Shipping Policy page and at checkout.

Processing time and transit time are separate stages of order fulfillment. The time required to prepare an order may differ from the time the shipping carrier requires to deliver it.

Delivery estimates may be affected by order volume, carrier operations, local holidays, customs processing, weather, or circumstances outside reasonable operational control. We will address delivery obligations in accordance with applicable law.

Customers are responsible for supplying an accurate, complete delivery address. If you notice an error, please contact us as soon as possible. Address changes may not be possible once an order has entered shipping or fulfillment.

If a shipment is delayed, missing, visibly damaged, or marked delivered but cannot be located, please contact us with your order information so we can review the situation and available next steps.

Returns, Refunds & Damaged Items

Returns and refund requests are handled in accordance with our published Returns & Refunds Policy and any applicable mandatory consumer rights.

Eligibility may depend on factors such as the type of item, its condition, the reason for return, relevant statutory rights, and the timeframe applicable to your purchase. Please consult our current policy for specific instructions and terms.

If your order arrives damaged, defective, incomplete, or materially different from its description, please contact us promptly and provide your order number together with helpful photographs where available.

For items that are delicate, fragile, or require special packaging, we may provide additional return instructions to help reduce the risk of damage during return transit.

Refund timing can depend on the payment method, payment processor, and the circumstances of the request. We will communicate the relevant resolution and process approved refunds in accordance with applicable requirements.

Nothing in these Terms excludes rights or remedies for defective, unsafe, or misdescribed goods where those rights cannot legally be restricted.

Order Changes & Cancellations

If you need to change or cancel an order, please contact sales@veylunestudio.store as soon as possible and include your order number.

We will review whether the requested change is possible based on the order's current processing status. Changes to quantities, product options, or delivery details may be limited after fulfillment has started.

Where an order has already shipped, cancellation or return options will depend on our applicable policies and the consumer protection laws governing the purchase.

For any order adjustment that affects the purchase price or shipping cost, we will explain the relevant changes before proceeding where customer approval is required.

Product Care, Installation & Safe Use

Many of our home decor products feature ornamental details or materials that require particular care. We encourage customers to follow the care instructions, mounting requirements, and safety guidance supplied with each item.

Wall-mounted products must be installed using suitable hardware and in accordance with the product's actual weight and load limitations. Please consult a qualified installer or electrician when an installation is beyond your experience.

Decorative candle holders should be placed on stable, heat-resistant surfaces. Never leave burning candles unattended, and keep flames away from combustible materials.

Decorative fireplace screens containing fabric or other heat-sensitive materials must not be used as protective barriers for active fires unless the specific product is expressly rated for that purpose.

Products intended solely for decorative use should not be repurposed for food contact, electrical use, structural support, or child safety applications unless their specifications expressly permit it.

These care recommendations do not replace applicable product instructions, safety warnings, or mandatory safety obligations.

Acceptable Website Use

You agree to use our website only for lawful activities and in a manner that does not interfere with its security, availability, or normal operation.

You must not attempt to gain unauthorized access to website systems or customer information, introduce harmful software, interfere with checkout functionality, submit deliberately false transactional details, or misuse website features in connection with fraudulent activity.

You also agree not to use our content or services in a manner that infringes the intellectual property or other legal rights of Veylunestudio or third parties.

We may take proportionate action to protect our store, customers, and systems against misuse, subject to applicable law.

Intellectual Property & Website Content

The content appearing on our website, including brand presentation, original website text, graphics, and materials for which Veylunestudio owns or holds applicable rights, is protected by relevant intellectual property laws.

Ownership of individual product photographs, artwork, or other licensed material may belong to their respective rights holders.

Website visitors are permitted to access content for personal, lawful shopping and informational purposes. Reproduction, redistribution, commercial exploitation, or unauthorized modification of protected materials is prohibited except where permission has been granted or applicable law allows such use.

References to external trademarks or service providers do not imply ownership, sponsorship, or endorsement unless expressly stated.

If you believe any content on our website infringes your intellectual property rights, please contact us with sufficient information to allow us to review the concern.

Third-Party Services & External Links

Our storefront may rely on third-party services for payment processing, ecommerce infrastructure, fraud prevention, delivery logistics, communication, or other operational functions.

Some links may direct visitors to external websites governed by separate privacy policies and terms of use. We do not control the content, security practices, or availability of unrelated external websites.

The use of external services may be subject to additional provider terms. Nothing in this section reduces our obligations to customers under applicable consumer law.

Where we identify an error or interruption involving a third-party service, we will make reasonable efforts to assist customers with issues affecting purchases from our store.

Privacy & Customer Information

We respect the importance of customer privacy. Personal information provided through our website may be processed for purposes such as order fulfillment, customer service, transaction security, account functionality, and other purposes described in our Privacy Policy.

Our website may use cookies or similar technologies to support storefront functionality and, when enabled, analytics or other additional services. Please consult our Cookie Policy for further explanation.

By using our services, you acknowledge that the handling of personal information is governed by our published privacy notices and applicable data protection laws.

If you have questions about personal information or available privacy rights, please contact sales@veylunestudio.store.

Warranties, Liability & Consumer Rights

We aim to provide accurate product information and fulfill purchases with reasonable care. However, temporary website interruptions, technical errors, and circumstances beyond our reasonable control may occasionally affect website availability.

To the extent permitted by applicable law, we do not guarantee uninterrupted access to the website or that every technical issue will be immediately resolved.

To the extent legally permitted, we will not be responsible for losses arising solely from unauthorized misuse of the website, incompatible customer equipment, or circumstances outside our reasonable control.

Any exclusion or limitation of liability applies only to the extent lawful. Nothing in these Terms limits liability that cannot legally be limited, including liability for fraud, intentional misconduct, or death or personal injury caused by negligence where applicable law prohibits such limitations.

Nothing in these Terms excludes, limits, or replaces mandatory warranties, consumer guarantees, rights relating to defective goods, or other non-waivable remedies available under applicable law.

Governing Law & Dispute Resolution

These Terms and any dispute arising from a purchase or use of our website are subject to the laws that apply to the relevant transaction, including any mandatory consumer protection rules.

We encourage customers to contact us first with any concerns so that we can review the matter and seek a fair, practical resolution.

Where a dispute cannot be resolved informally, the relevant legal rights, jurisdictional rules, and available dispute resolution procedures will be determined by applicable law.

Nothing in these Terms requires a consumer to waive a mandatory right to bring a claim before a competent court or to use a legally available consumer remedy.

Changes to These Terms

We may revise these Terms to reflect changes in our business, products, website functionality, legal obligations, or customer services.

The updated Terms will be published on this page together with the relevant effective date. Material changes may be communicated through additional notices where required by law.

Changes will not retroactively remove rights that customers have already acquired under an accepted purchase agreement or mandatory law.

We recommend reviewing the Terms periodically, particularly before making a new purchase.

Contact Information & Customer Assistance

If you have questions about these Terms, an order, product specifications, shipping, or your rights as a customer, please contact the Veylunestudio team.

When contacting us about an existing order, please include your order number, the email address used at checkout, and a brief explanation of your question. This information helps us locate the relevant transaction and respond efficiently.

For questions involving product materials, dimensions, electrical compatibility, or installation requirements, we recommend contacting us before placing an order if the product listing does not answer your question.