Let's Get
in Touch.
Have a question about a product, your order, or choosing the right decorative details for your home? We'd love to hear from you.
Whether you're searching for a particular vintage-inspired accent or need help with a recent purchase, our team is here to assist.
“Every home tells a story through the details we choose. We're here to help you find the pieces that feel right for yours.”
We're Here to Help
Questions, concerns, and product inquiries are welcome. Please include enough detail in your message for us to understand how we can assist.
Include your order number and the email address used during checkout. This helps us locate your order more efficiently.
Include the product name or product link, along with any questions about measurements, materials, color, or installation.
Describe your shipping issue and provide a tracking number if available. We can review the available order and shipment information.
Privacy-related inquiries may be submitted to the same email address. Please avoid sending passwords or payment card information.
Contact Our Team
Complete the form below with your contact information and inquiry. Please provide accurate details so we can review your message and assist appropriately.
What Can We Help With?
From your first question to post-purchase support, here are some of the topics our team can help you navigate.
Product Information
Questions about wooden shelves, decorative wall hooks, mirrors, framed artwork, candle holders, table lamps, and other products in our collections.
Materials & Finishes
Clarification about brass components, metallic finishes, solid wood, wood-look surfaces, woven textiles, glass details, and decorative textures.
Measurements & Installation
Help understanding product dimensions, selecting suitable sizes, and reviewing the information available about mounting or placement.
Orders & Payments
Assistance with order information, selected product variations, payment concerns, or changes that may still be possible before fulfillment.
Shipping & Delivery
Questions about delivery information, tracking numbers, shipment delays, unsuccessful delivery attempts, and package status.
Returns & Aftercare
Guidance about damaged items, incorrect products, eligible returns, refund requests, and appropriate product care information.
Questions About a Special Piece?
Our home decor collections are inspired by timeless European interiors, from ornate Victorian artwork to practical wooden wall storage and warm brass details.
When selecting decorative pieces, proportions and materials matter. A wall shelf should fit your space, a vintage-style lamp should meet your electrical requirements, and a decorative object should suit the way you plan to use it.
If a product listing does not answer a question that is important to your purchase, please contact us before ordering. We can help clarify the information available for that item.
Helpful Information
A few useful details can make customer service inquiries clearer and easier to review.
Where can I find my order number?
Your order number is normally included in the confirmation message sent after checkout. It may also be available through your eligible Shopify customer account.
What if I haven't received a shipping update?
Review your order confirmation and any shipping notification first. Tracking information may take time to appear after a label is created. Contact us if you need assistance reviewing the shipment.
Can I request a change to my order?
Contact us promptly with your order number and the requested adjustment. Whether a change is possible will depend on the stage of fulfillment and the circumstances of the order.
How do I report a damaged product?
Include photographs of the affected item and, where available, the outer packaging. Keep the packaging while your request is being reviewed, particularly for mirrors, glass lighting, and fragile decorative pieces.
Can you help with product specifications?
Yes. Send the product name or link, along with the exact information you need, such as dimensions, materials, installation requirements, bulb compatibility, or decorative finish.
Where can I review store policies?
Our Shipping Policy, Returns & Refunds Policy, Terms of Service, Privacy Policy, and FAQs provide additional information about shopping with Veylunestudio.
Can I send photographs with my inquiry?
The form above does not include a direct file upload field. If photographs are helpful for explaining a problem, you may contact us by email and attach the relevant images.
What if I need assistance with a privacy request?
Please email our team with a clear explanation of your request. We may need to verify your identity before releasing, changing, or deleting personal information.